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It is one thing to toot your own horn, but something else when some speaks for you. Following are unedited testimonials of some of our past clients, many of whom will vouch for us.

 Dear Ugen and Jambay

I am writing to thank you for the fantastic tour we just completed and especially to let you know what a superb guide Sonam is. He was warm, caring, and attentive to our needs, extremely knowledgeable and his spirituality made Bhutan come alive for us. He truly is an excellent representative for both your company as well as for Bhutan.

In addition, the driver assigned to us was equally superb

Thank you


Posted on Apr. 10, 14
Richard V & Family & Mark & Family
New York 10011, USA

Dear Jambay, Namgyal, Djimmy and the others off the team of Windhorse,

Thank you so much for a great and memorable holiday in beautiful Bhutan.  Our trip was above expectations regarding Windhorse. From the moment we were picked up from the airport we felt special. Namgyal (Guide) and Djimny (Driver) gave us from the start a very warm welcome. But also the email correspondence upfront with Jambay or one of the other teammembers was very nice, quick responses and everything was very clear.  Namgyal is a very friendly and kind guide who speaks very well English. He knows everything about Bhutan and he can tell it in a nice way. Djimny is a very calm, friendly and safe driver and knows all the places in Bhutan.  

 

The guide and the driver were very patient and helpfull with us (also with our 3 and 5 year old kids). Everything we could discusss with them, they lowered the tempo if needed. They did everything to give us a pleasant stay. In our opion they did this in a very natural way. We think that they were enjoying the trip as well.   Because of Namgyal and Djimmy we had a great holiday and we could enjoy the nature, beauty and culture of Bhutan, so again for them, a BIG thanks!    Because of them we could climb up to the Tiger's nest with the kids. 

We gave Namgyal already our feedback regarding the hotels, some were great, some were beyond expectations, some hotels were good regarding the room, but disappointed in the food.  But overall we had a great stay in Bhutan. We would like to give you the suggestion, to tell the next travellers, that they will do some excercise, to make the sure they are in good condition, before the will come to Bhutan, so they will have it easier on the hiking.   It will be easier for them to climb the Tiger's nest.And we are not sure, if the food in Bhutan is not that diverse, but we would like to suggest to have some more variety in the food. After 6 days eating rice, noodles, chicken and chilli's &cheese and some vegetables for lunch and diner, you're done with it. We changed our plan for the last evening to have diner somewhere else.

For sure we will recommend Windhorse with our friends here in Chennai or back home in the Netherlands. And if we will make an other trip in the future we will sure think of Windhorse.


Posted on Apr. 17, 14
Marlous & Family
Netherland

 Dear Anand,

I have nothing but the highest praise for Windhorse; the recent tour I did of Bhutan and Nepal were first-rate and, in my opinion, could not have been better.
Regarding Bhutan, Sonam, my guide was just the best.  Informative, helpful, solicitous, friendly incredibly good at getting me "into" the inside of what makes Bhutan tick, Sonam was everything you could possibly want a guide to be. He made the whole trip so much fun.
Sonam our driver was, in exactly the same way, also everything you could possibly want.  Abel to negotiate the twistiest Road, I never felt once that Sonam did not know exactly what he was doing and I felt complete confidence in his ability to get us where we needed to go.
Pem (spelling?) in Nepal was equally terrific, informative, helpful, and courteous; I can't say enough good things about him.
I short, I had a terrific time, and if I hadn't caught a horrible bug on the Jet Airways flight home (which I'm only just getting over now), I would have been in touch earlier.
I will post all these views on Trip Advisor, you can be sure.
Many thanks for a wonderful experience, which I am still processing.

Posted on Apr. 17, 14
Andrea G P
Toronto, Ontario, M5P1E3 Canada

Dear Anand,

Many thanks for your e-mail and request for feedback. Our guided tour to Bhutan was a great experience overall. The quality of the guide, driver and trek assistants was outstanding and the itinerary planned very well. Our guide was very professional, always on time and very attentive to our needs. His English was proficient! The driver was very competent: he was driving safely and we felt secure during the entire journey. The trek assistants (horse man, cook and assistant) were also very professional. We are very pleased to have selected your company for this trip to magnificent Bhutan: we feel we could not have found a better one. Since Bhutan is known for is rich flora, the only improvement (if any!) suggested to our guide was to provide a bit more information on the plants observable during the trek.
Once again, much kudos to your team!
Best wishes,

Posted on Apr. 17, 14
Roger & Lyne P
Longueuil,Canada

 Dear Anand  -     First and foremost all four of us wished to thank you all at Wind Horse for a most enjoyable and well run trip. We had a wonderful time and the care and kindness shown to us by Penjor and Sonam could not be improved upon. The hotels that you chose for us were excellent too, very comfortable and the food good. However, you asked me if there any things we could think of to improve your service in the future. Obviously you would not want to repeat our experience of the mini bus breaking down, so perhaps your drivers should check oil water tires etc. every morning before starting? On Bhutan’s bumpy roads 2 or 3 small cushions on each bench seat would help protect the boney bits and possibly seat belts or grab handles to help one from sliding around on the many sharp bends? Better still if you are buying new vehicles  at any stage, if you could have ones with individual seats with folding arms such as the white ones that (?) Bhutan Travel Bureau have, it would solve all those problems and be far more comfortable and secure. One problem we did have was being able to hear what our guide was saying over the noise of the engine so perhaps the guides could sit in the back of the vehicles....... amongst the guests to overcome this? Lastly, Penjor was very helpful and patient in explaining the finer points of the Buddhist faith to us but we were still confused with all the different saints and stories. If we could have had an 'idiots guide' to Bhutanese Buddhism to print out and study before we came and be able to refer to while we were looking at all the Temples and Stupas it would have been a great help! I hope these points are helpful, and thank you all again for your excellent service.

We will not hesitate to recommend you to our friends should any of them be lucky enough to be able to visit your beautiful country.


Posted on Apr. 17, 14
Anna D H
Blandford, Dorset, UK

Dan and I enjoyed our time in Bhutan. It is a beautiful and unique country. Sonam was a wonderful guide who introduced us to the stories of Guru Rinpoche (the Second Buddha), Pema Lingpa (the treasure finder), Zhabdrung Ngawang Namgal (the founder of Bhutan), the five kings of Bhutan, subduing the demons, and fulfilling prophesies. We learned more about Buddhism through Sonam’s patient explanations, too. Our driver, Dawa, safely transported us through Bhutan with great skill on difficult roads. We enjoyed stopping at the different arts and crafts shops. The hotels were good, we liked the food very much, and tea time became a favorite stop.

We appreciate that you are taking the rat incident seriously. Other than the furry little guy, the hotel was very nice and clean. The only other incident that I didn’t mention at the time due to becoming accustomed to seeing dogs running around in Asia was when we were at the Mountain Lodge in Jakar. There were some large dogs running loose on the property whose role seemed to be guarding their domain. At one point when Dan and I were coming from our room to the dining room we found one of the barking dogs between us and the dining area. Not knowing if we were perceived as intruders and the staff was not present at the time, we were not sure what to do. Afterwards, when we found that the dogs were okay with strangers walking around then we felt more comfortable. Since some people are afraid of dogs, the staff should make sure their guests and the dogs are okay with each other.

Again, this was an amazing experience that Dan and I will always treasure.


Posted on Feb. 17, 14
Karen K
Tanjung Tokong, Penang, Malaysia

TID 692 Drukyul Walking Tours (12.11.13 – 25.11.13)

When people ask me what my favorite part of Bhutan was, I have to say that it was seeing Bhutan through our guide Sonam's eyes. Being in the presence of a devout Buddhist and hearing stories of his life and the people of Bhutan was remarkable. His enthusiasm made me feel like we were his first personal guests in Bhutan! While most people seem to really like their guides, I am convinced that Sonam is the best la! I felt I truly entered another world, so different from my life in the USA and my earlier travels in Scandinavia. Every day of our tour was an adventure and we were blessed with blue skies and sunny weather the entire 2 weeks. Potential travelers should not take lightly the altitude and the nature of the roads. I really hadn't anticipated that they would be so challenging; be prepared with altitude sickness medication and patches for car sickness. Our driver, Barleman was the best. It was a little scary at first on the left side of these narrow roads but we soon found we could put our full faith in his driving skills, sit back and enjoy the view. There were 4 travelers in our tour and this seemed perfect. We definitely saw tons of temples and I felt like I was visually drunk on their beauty.  I loved the walk through the valley farms where we saw the harvesting of rice taking place. As other travelers have noted, the accommodations were adequate, but even with space heaters, I wore warm clothes at night at times. The food; yes, much is written about the food. We had very good food at the YT Hotel and at the restaurant near the Wind Horse office in Thimphu. Otherwise, the food was monotonous and I have to say after two weeks, it was hard to face another "buffet". For a couple of foodies, we learned to" eat to live" instead of "living to eat", which is a valuable experience in and of itself,  and part of immersing yourself in a culture void of the fancy restaurants and emphasis on food elsewhere in the world. There were two things I would have enjoyed which we did not do; visit a school and have an opportunity to spend time with some local families. Since we were never at a loss for things to do, I didn't specifically request this, but in retrospect I think we could have sacrificed a few temples for this. This tour was more than I could have envisioned and will live long and vividly in my memory.  Thank you Wind Horse!

Posted on Jan. 29, 14
Nancy O
Seattle, Washington, USA

TID 687 Grand Cultural Tour (Dec 09th to Dec 20th) 2013

Well, Patrice and I have been back from Bhutan for about 10 days now. What a marvelous trip! 

Chimi and Jambay provided extraordinary service, flexibility, and good humor in accommodating our little group's challenges. Chimi's ready smile was always a pleasure and his driving skill exemplary. Jambay made numerous extra efforts for us, was always successful in providing us unique experiences. He also showed total patience and resourcefulness in helping us through William (and Merra's) medical crisis.
Windhorse did an excellent job preparing us for the trip, and also in helping with William's encounters with the medical facilities.
I have nothing but praise and gratitude for the service you've provided.
Thank you!

Posted on Jan. 03, 14
Dan T
Minneapolis, Minnesota, USA

Three Himalayan Kingdom TID:663 (Oct 07-20 2013)
Hi Anand, We would like to make a few comments. The room we stayed at Kyichu Hotel in Lhasa, China was the worst in the trip.  Maybe we were just unlucky.  The bathroom was dirty with molds.  The water temperature of the shower was hard to control and unstable that one could easily get scalded. The room had no AC.  When we complained the room was cold, the hotel staff put a portable heater with humidifier in the room, which was good and much appreciated.  Still it was hard to get the right room temperature from the heater, either the room was not warm enough or too hot for a good night’s sleep.
Potala Palace is huge and has many steps to climb. Will it be less taxing if the visit is scheduled a day later, after having more time to become acclimatized to the altitude, though everyone is anxious to visit Potala Palace the first thing in Lhasa?
We did a few day hikes to see the natural beauty of Bhutan.   Some members in the group are fast hikers while others slow hikers.  To keep the group together for safety reasons, should the guide lead with the slowest hiker to set the pace?  In case fast hikers do not want to keep their pace with the slowest hikers and hike ahead, should the guide stay at the rear of the group?  That’s our opinion we could be wrong.
Theguide (sorry we forgot the names of all guides) we had in Lhasa is very knowledgeable about Tibetan culture and Tibetan Buddhism.  He is a passionate and enthusiastic person. We greatly appreciated his service which was informative, friendly and accommodating.  His only weakness is his English.  We understand as we have been fore-warned about the language skills of Tibetan guides. All in the entire trip was a pleasant, memorable experience that we really enjoyed.
Ken and Ngai So Chu


Posted on Oct. 20, 13
Ngai So Chu
Toronto,Canada,Ontario.

Three Himalayan Kingdom TID 663:Oct. 07-20,2013
I RECENTLY RETURNED HOME FROM A TRIP I TOOK WITH YOUR COMPANY TO TIBET, NEPAL, AND BHUTAN WHICH LEFT ON OCTOBER 5, 2013. IT WAS A MARVELOUS ADVENTURE. OUR GROUP OF 8 WERE TRAVELERS FROM CANADA AND THE UNITED STATES - 5 AND 3 RESPECTIVELY. WE WERE VERY COMPATIBLE AND HAD SUCH FUN TOGETHER ON OUR JOURNEY. AT THIS TIME,I WOULD LIKE TO COMPLIMENT YOU UPON YOUR SELECTION OF OUR GUIDES. OUR GUIDE FROM TIBET, NIMA, WAS EXCELLENT. HE WAS VERY INFORMATIVE AND KNOWLEDGEABLE ABOUT HIS COUNTRY, CULTURE, AND CUSTOMS AND SHARED MANY INTERESTING DETAILS WITH US. BUT MOST OF ALL, I WANT YOU TO BE AWARE OF HIS WARM, CARING COMPASSION. I WAS ADVERSELY AFFECTED BY THE HIGH ALTITUDES BUT WAS DETERMINED NOT TO MISS THE HIGHLIGHTS OF TIBET. HE KNEW MY DESIRE TO PERSEVERE AND WAS MOST HELPFUL TO "MAKE IT HAPPEN!!" OUR GUIDE FROM BHUTAN,GRUGIYL,WAS ALSO WONDERFUL.HE INTRODUCED HIS BEAUTIFUL COUNTRY TO US WITH MUCH ENTHUSIASM AND KNOWLEDGE AND MADE OUR TRIP THOUGH BHUTAN ABSOLUTELY
UNFORGETTABLE.IT WAS A GORGEOUS COUNTRY WITH THE LOVELIEST CITIZENS I HAVE EVER MET IN MY MANY TRAVELS. THEY WERE TO THE PERSON, DELIGHTFUL, CHARMING, POLITE, AND HELPFUL - AS WAS GRUGIYL!I WOULD ALSO LIKE TO MAKE MENTION OF OUR OUTSTANDING DRIVER, UGEN. HE WAS A LOVELY GENTLEMAN AND AN EXCEPTIONAL DRIVER. THEY WERE A PERFECT PAIR TO GUIDE US THROUGH BHUTAN.THANK YOU FOR YOUR ATTENTION AND CONSIDERATION IN THIS ASSESSMENT.


Nancy R
United States,New Jersey.

TID-692 Drukyul Walking Tour (12Nov – 25 Nov,2013)Hi Anand,The trip went wonderfully, I couldn’t have asked for a better tour!  I want to thank Wind Horse for setting us up with a fantastic guide Sonam and driver Barlemon.
Positives:
I liked how the tour incorporated walks and hikes, yet gave us enough time to relax at the hotel in the evening. Time management was efficient, our days were packed with enough activities.
Excellent tour guide, driver, and tour mates.Small group, 4 people seemed like the perfect size.  I saw some other groups with 10 plus people and I thought that was too many.I enjoyed Hotel YT and it’s staff. The staff and the owner YT were very friendly.  I also liked Dochula Resort because it had the warmest rooms! The heater in the room, bathroom, and electric blankets were a nice touch.
Negatives:
Not many, just little things.  Hotels did not have constant stream of hot water.  It may have been just me as my other tour mates did not have as many problems with the hot water as I have.  Mountain Lodge is a beautiful hotel, but where I experienced the most problems with hot showers, I couldn’t only take a hot shower for a few minutes before the water ran ice cold.  After an hour or so the hot water would start again but still only a few minutes.
Food was plenty and very good, but became redundant, all hotels and restaurants pretty much served the same food.Altitude was a factor for some people.  Maybe the final document should emphasize this more, or have the tour leader have some extra diamox or altitude medication as an emergency as the pharmacies there will not administer it without a prescription.  But this was only around Dochula.Once we went back to Paro everything was ok.A suggestion that was brought up by another person on the tour:  Water bottles.  I brought my own diamox and was drinking a lot of water, I ended up buying large water bottles in the hotels and general stores because the small water bottles provided daily were not enough for me. Although the free tea at the hotels were sufficient, I needed more fresh water.  The small water bottles I thought added to waste.  Maybe Windhorse can provide large water bottles (like a nalgene or camelback) with the Windhorse logo for sale , and can just refill that from filtered water or large bottles.
Overall, it was a trip of a lifetime and I will always cherish my time in Bhutan.


Susie P
Downey, California, USA
TID 698 Central Bhutan Tour (Oct 26 – Nov 06, 2013)
Hello Ugen.
Namgay had given me a form to complete evaluating our experience with Wind Horse Tours.  I seem to have misplaced it although I do recall some of the questions.  I hope that the evaluation which follows is of benefit and apologize for the different format.
Bhutan trip from October 26 to November 6
Guide
Namgay is an excellent guide and we thank you for pairing us with him.  He is extremely knowledgeable about the country, its culture and way of life, its religion, its topography and plant life.  In fact I don't think that we managed to stump him in the twelve days we were together.
He balanced the amount of information he shared with our interest levels, and was very patient in explaining things that were likely obvious to him but foreign to us.
We left Bhutan knowing so much more about Buddhism and especially the way in which the religion (or some would say way of life) impacted the country.  We felt that we had learned a lot about life in the countryside as well and especially enjoyed our time visiting the farmhouse. Namgay's support in preparing and encouraging me for the Tiger's Nest climb was especially appreciated. Namgay's resourcefulness was apparent as well, particularly when the car broke down far from a sizeable town.  He was able to obtain a ride for the three of us (and our luggage) to our lunch spot and by the time we had finished eating, a new car and driver had arrived.  Excellent!
Driver
We had two drivers, both of whom were very good.  They kept us safe, treated us with courtesy and were greatly appreciated.
Food
As you said in one of our earlier emails, a person doesn't go to Bhutan for the food.  Overall the places where we ate were clean and the service satisfactory.  However the food did leave a lot to be desired, especially by North American standards.  I think that the biggest deficiency was satisfactory meat, chicken or fish.
Accommodations
All of the hotels were clean and the personnel were polite. 
The hotel in Gangtey was more basic than the others - the rooms didn't seem to be heated, there was no water in the room nor was there soap.  However the staff was extremely friendly and kind and kept a woodstove going most of the time in the main dining hall so we could always find a place to warm up.

Barbara J
Toronto,Ontario, Cananda
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