+1 612 869 49491. B0oking & Payment Schedule
- Deposit: A USD 200 per person, non-refundable deposit is required to initiate reservations.
- Final Balance: The remaining balance is due 70 days prior to departure.
- Last-Minute Bookings: For trips booked close to departure, full payment is required once availability is confirmed.
Please note that certain hotels, chartered flights, or flights during peak or special periods may carry separate booking and cancellation conditions. Any such exceptions will be clearly communicated at the time of booking.
2. Flexible Cancellation & Refund Policy
We understand that plans can change. Wind Horse offers one of the most traveler-friendly cancellation policies in the region:
- 91+ days before travel: Only the USD 200 deposit is forfeited. In most cases, this deposit may be transferred to a future trip.
- 61–90 days before travel: Cancellation fee of USD 400 per person or 25% of the total trip cost, whichever is higher.
- 31–60 days before travel: 50% of the total trip cost applies.
- Within 30 days of departure: No refunds are available for the land portion, as payments have already been committed to hotels and local partners.
3. The Wind Horse “SDF Guarantee”
The Sustainable Development Fee (SDF) is a government levy (currently USD 100 per night). Unlike most operators, Wind Horse works directly with the Bhutanese Department of Immigration to secure refunds for any unused SDF nights if you must cancel or shorten your trip.
4. Airline Refund Policy
If flights (International or domestic flights) are booked through Wind Horse, airline cancellation rules and penalties apply. We will handle all coordination with the airline and process any eligible refunds promptly.
5. Payment Methods
We offer several secure payment options:
- Wire Transfer: The most common method. Funds can be wired to our US office or directly to our banks in Bhutan, India, or Nepal.
- Credit Cards: Visa, Mastercard, and American Express are accepted for deposits with no processing fee. Final balance payments by card incur a 4% fee for US cards and 5% for non-US cards.
- Checks & Domestic Payments: North American clients may pay by personal check (US banks only), Zelle, or other approved methods through our Minneapolis office without any fees.