On the whole we had a positive experience. The guides who came through Indian Archaeology (or some govt certifying agency) were good, notably in Khajuraho. The reception by the local agent (Amritsar, Jhansi, Kahjuraho) was excellent.
The hotel in Orcha (Bundekhand) was located nicely but needed renovation. Radisson- blue was the best in Khajuraho. Hotel services at all places were good.
I would not hesitate to recommend you as a travel agent to my friends.