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TID 710 Glimpse of Bhutan (19.07.13 – 24.07.13)

Hi Ugen, Thanks very much for your follow up on our trip. We had a really lovely time in Bhutan and the visiting your country was truly impactful. Thanks for helping us to organize this wonderful trip. Overall, we were happy with the service provided by Wind Horse. Some of the more disappointing aspects were the hotels and restaurants. While the standards were fine, there seemed to be a real lack of hospitality and personal experience in these hotels. It was clear in some hotels that the staff didn’t care much about providing good service to customers. I realize that this is out of Wind horse’s control and that the tourism industry is quite young and small in Bhutan, but perhaps this is something that Wind Horse could consider urging hotels to invest in. In fact, it probably would have been much more interesting and memorable to stay in a very simple homestay then to have stayed in those hotels. It also would have been great to have the option to eat our dinners outside of the hotel…i understand that there is not a lot of selection, but it would feel much less confining to go somewhere new. Again, a meal cooked in a local home could be a really fantastic and unique experience for tourists.I hope some of these ideas might be useful to you. They are things that I have experienced in other countries that have worked very nicely. So thanks again for the wonderful experience and opportunity to visit your country. It was really a privilege.

Best,

We had a really lovely time in Bhutan and the visiting your country was truly impactful.

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