TID 8682 Darjeeling, Sikkim and Bhutan Tour – Extension to West Sikkim. (Nov 23 – Dec 06, 2014)

Dear Anand, We arrived 3 hours ago in Vienna, because after finishing your tour we travelled 13 days across West Bengal. Your guides and drivers were very professional. We can recommend these gentlemen for further tours. That we had problems with hiking and didn’t see all major monuments is not their mistake. Nevertheless we are satisfied. Our rooms in the hotels in Pelling, Yokson and Thimphu were top, the rooms in Phuentsholing and Kalimpong were OK, the room in Paro had a little problem and from the Elgin in Darjeeling we are very disappointed. The hotel in Gangtok was very basic and not the standard for “western” tourists. In course of January 2015 you can read my statements at tripadvisor. kind regards

TID 571: Darjeeling Sikkim & Bhutan (Sept. 19-Sept. 30, 2012)
We just returned from our trip and are going through our mail. I want to let you know that Bhutan was the highlight of our 14 week trip. We thought it would be good but it was actually great/fascinating. Thanks for organizing it.

Stephen Freeman x 03 – 09 Mar/01 Apr, 2011
Dear Sonam, Now that we have returned home after our trip to Bhutan and India following our memorable week touring in Sikhim and Darjeeling with you, I would like to thank you and your team at Windhorse Travel for putting it together to meet our needs, and for the wonderful tour that you executed for us. From the greeting at Badgdora upon our arrival to our departure across the border into Bhutan, you went out of your way to find out our personal interests and then tailored the tour to ensure we got the very most out the vacation, for which we are truly grateful.

I would recommend Windhorse Travel to anybody truly interested in an unforgettable vacation in some of the most beautiful and interesting places in the world. Now we aare saving up to take in another vacation to Bhutan and India in a couple of years time to see the parts of the countries that we didn’t cover on this vacation.

Stephen Freeman Family 09 March – 01 April, 2011

Dear Ugen, Now that we have returned home after a memorable 3 weeks in Sikhim, Bhutan and India I would like to thank you and your entire team at Windhorse Tours for putting it together to meet our needs, and for the wonderful tour that you executed for us. From the greeting upon our arrival to our departure, your staff went out of their way to find out our personal interests and then customized the tours to ensure we got the very most out the vacation.
In particular I want to thank the tour guides in each location who are all outstanding individuals who have left lasting memories of the lands we visited, and were each one exceptional:- Sonam Tsering Bhutia in Drajeeling and Sikhim; Leki Dorji in Bhutan and Mukesh in India. Could you please thank Mr. Gupta from your Delhi office, to who came out late at night to meet my wife and I at the airport, and then our daughter a week later, got her safely to her hotel and then ensured that she caught her early morning flight to Paro next morning.

I would recommend Windhorse Toursto anybody truly interested in an unforgettable vacation in some of the most beautiful and interesting places in the world. Now we aare saving up to take in another vacation to Bhutan and India in a couple of years time to see the parts of the countries that we didn’t cover on this vacation. Kind Regards, Steve, Eve & Katherine F

Sikkim Bhutan Custom Trip Mar 21- April 03, 2010
Our guide in Sikkim and Darjeeling was also very good. We gained a lot of information about the country. The driver was very adept at handling the car in a difficult driving situation. He was very patient and a safe driver. The only problem we had was on arrival from Dubai into Delhi. There was no one to meet us at the airport. I was able to reach the agent on his cell and he apologized and had us take a taxi to the Ashok Country Resort. The hotel was fair. He did come early the next morning to take us to the Druk flight. The Norkhill Hotel was very good but its sister hotel the Elgin was fair.
Overall, however, we had an enjoyable and informative time.

Bhutan Part.
We are on our way back home having completed the arrangements with you. Just wanted you to know that the Bhutan portion of our trip was teriffic!

Our tour guide, Tshewang Rinchen was outstanding. His years of experience professionalism, knowledge, pleasant personality and timeliness were just great. He took real good care of us and was always there prior to meals and tour times ready to go. We learned a lot and thouroughly enjoyed the experience. Our driver was also excellent.

Very patient in his driving and extremely polite with us. The hotels all worked out ok. In terms of service the Taj Tashi and the Punatsangchhu Cottages were both excellent. The Tenzling Hotel was good. The Druk Hotel in Phuentsholing, however, had problems. We were the only customers. There was noise of construction, toilet didn’t work properly, hot water required special effort to get them to turn on the flow from the main water heater. The next morning it was off again. The staff wasn’t very friendly especially as compared to the other hotels where they tried hard to smile and be helpful. Regards.

Haig Bazoian

TID 155 India and Bhutan Tour (25 Sep -17Oct. 2008)

Hi Ugen, Thank you for everything you have done to organise our trip, it truly was a trip of a life time in every aspects and was of top quality, and i am missing bhutan already. I will be traveling with windhorse in the future. i have already started saving to hopfully do a trek in bhutan.

Thank you again for everything you have done.

We would like to thank you for organizing a very interesting and trouble-free trip. All the guides and drivers were excellent – we submitted a report on those in Bhutan but the others were excellent as well.
There were were two occasions when problems could have occured that I would draw to your attention, not as criticisms, but to avoid problems in future tours.

Apparently one needs a visa-type document to enter Sikkim. Fortunately we had brought a spare set of passport pictures with us so, with them, our guide was able to obtain this document when we entered Sikkim in about 15 minutes. A copy of this is attached. If you are otganizing future tours, I think it would be adfvisable to suggest that participants have a spare set of passport picturs with them. Or possibly this permit could be secured in advance.

When we arrived in Bangkok in the early morning on the trip home, we had been without sleep for more than 24 hours, We wanted to check in to our hotel tight away. Fortunately the hotel was not busy so we were able to do so (at extra cost)

For future tours, I suggest that you offer clients this opportunity in advance. We would have been most unhappy if we had had to wait in the lobby until mid afternoon when rooms normally are ready.

Again I want to say that we think your company is really good – the suggestions are intended to make you even better.

August 2004
Ku zu zangpo la ! I am not sure if you received my earlier email, therefore I am re-sending.
In business, too often people are quick to criticize and omit to give credit when due.

I would like to extend my sincere appreciation and thanks to you and everyone involved in making my recent visit to Darjeeling and Bhutan a wonderful one. All arrangements were seamless, leaving us to fully enjoy it’s beauty and it’s people. I am eager to develop all the photos taken to cherish my memories. I’ve told everyone here at home that my pictures or stories will not do justice. Dawa was most kind, courteous and helpful and your representatives located in Thimphu insured our holiday in Bhutan met our expectations.

I must commend Lal on his excellent driving skills. I held much confidence in his abilities and command of the road conditions in Bhutan. Also, Choki was an excellent guide for our group. He is very knowledgeable and personable with a great sense of humor. He insured our accommodations were up to par and our needs were met. We were a very inquisitive group and Choki answered all our questions; he had much patience with a group of 7 women!
Again, kadriche for organizing a wonderful and beautiful trip to Darjeeling and Bhutan.

Sincerely and best regards,